Cancellation & Refunds
Last updated: 19 October 2026.
1. The current VEYTU pilot is free
The VEYTU pilot currently available requires no paid subscription, charges no recurring VEYTU fees and has no active VEYTU checkout. You may stop using the app at any time without a cancellation fee. Invited guests join free. There are no current VEYTU pilot subscription payments to refund.
2. Paid plans are not yet available
Pro, Business and Business+ and any displayed prices remain in preparation. Those plans cannot be bought on this website, and joining the free pilot will never by itself start future billing. Before any paid launch, we will explain the included service, final price and taxes, duration, offers or trials, renewal frequency, how to cancel and applicable statutory rights.
3. Requesting cancellation or a refund
Email info@veytu.tripl3a.co.uk with the subject “VEYTU — cancellation or refund”. Include your contact email, a short explanation and, only if a future VEYTU charge exists, its date and transaction reference. Never send full card numbers, passwords or access codes. We will review the request and explain the applicable options.
4. Statutory cooling-off period for future distance sales
When paid services are offered to eligible consumers, there may be a statutory 14-day cancellation period from the date the distance contract is concluded, subject to applicable law and exceptions. If a consumer expressly asks for a service to start within this period, statutory rules may permit a proportionate charge for services already supplied. Simply beginning use does not automatically remove a cooling-off right; any exception requires the information and acknowledgements prescribed by law.
5. Cancelling any future subscription
If subscriptions are launched, cancellation methods and effective dates will be explained before purchase and in the confirmation. Recurring online plans will not be offered until a working subscription-management process exists. A cancellation request sent to the VEYTU contact email will be handled under the applicable contract and law. Cancelling a subscription does not necessarily erase information retained for lawful operational reasons.
6. Refunds beyond cooling-off
Consumers retain statutory remedies for services not supplied, defective services or non-conforming performance, independent of cooling-off rights. Requests will be assessed in accordance with the contract and applicable law; nothing here removes mandatory consumer protections. Any refund will be made by a method compatible with the original payment and applicable statutory and processor rules.
7. Other TRIPL3A services
This policy applies only to VEYTU. Purchases from other TRIPL3A services are not VEYTU subscriptions and remain governed by their own terms. VEYTU contact: info@veytu.tripl3a.co.uk.
8. Operator and contact
VEYTU is operated by TRIPL3 A GROUP LTD, registered in England and Wales under company number 16772756, registered office Suite 6705, Unit 3a, 34–35 Hatton Garden, London EC1N 8DX, United Kingdom. Contact: info@veytu.tripl3a.co.uk.
Questions? Contact the VEYTU team · info@veytu.tripl3a.co.uk ↗